A QMS, or Quality Management System, is a formalised system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. It helps organizations to consistently meet customer and regulatory requirements and improve their effectiveness and efficiency continuously.
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PLAN
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• QMS Policy: A statement outlining the organisation's commitment to quality.
• QMS Objectives: Specific, measurable goals aligned with the quality policy.
• Processes and Procedures: Documented methods for performing tasks to ensure consistency and quality.
• Resource Management
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• Monitoring and Measurement: Regularly assessing performance against QMS objectives.
• Analysis and evaluation
• Internal Audit
• Management Review
IMPROVE
• Incidents, Nonconformities and Corrective Actions
• Continuous Improvement: Ongoing efforts to improve processes and outcomes.
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